FAQs

<ul> <li>The most convenient way to charge an EV is to use a home wall box. Most EV drivers tend to charge overnight (when most electric vehicle tariffs are cheaper) enabling a full charge to be ready for their commute the next day.</li> <li>The installation of the wall box will depend on the position of your home fuse box or meter, and in some cases groundworks may be required for installation.</li> <li>Most UK homes have single-phased power, which means a 7kW wall box can be installed. Some larger homes with three-phase power may be able to host a higher-powered 22kW unit.</li> <li>Audi's recommended supplier for installing a home wall box is Ohme.</li> </ul>

<ul> <li>The location of the home wall box will depend on the position of electricity points (such as a home fuse box or meter) and how the car is parked. Most installations are eligible for standard installation, however, in some cases groundworks and additional upgrades may be required.</li> <li>We recommend you speak to Ohme (our recommended supplier for home wall boxes) to find out more.</li> </ul>

<ul> <li>Standard installs can take 3-4 weeks. This is from the order being placed and you providing Ohme the necessary and correct information needed for the EVHS grant application as well as the remote survey, otherwise the process may be delayed. Non-standard installs (approximately 10% of installs are non-standard) take longer. This is because in some cases groundworks and additional upgrades may be required.</li> <li>On the day of installation, Ohme allocates 2 to 3 hours for standard installations. If for some reason Ohme can’t complete on the day – for example, because the installation has unexpected extra works or the install that was originally assumed from the remote survey is a more complex non-standard install – then Ohme will provide a revised no-obligation quotation (valid for 90 days) and, if accepted, will reschedule an installation date.</li> </ul>

<ul> <li>A standard installation depends on various factors, including the age and condition of the existing home wiring, and the location of the nearest electricity point/meter. Approximately 90% of installations qualify for a standard installation.</li> </ul>

<ul> <li>Your home wall box provider (we recommend Ohme) will advise if your home wall box install is a non-standard install and, if this is the case, provide you with a quote.</li> </ul>

<ul> <li>The Office for Zero Emission Vehicles (OZEV) has introduced an excellent scheme that makes installing an at-home charging station a lot more affordable. With the EV Chargepoint Grant you could receive a 75% contribution towards the cost and installation of one charging point (up to a maximum of £350){ft_ozev-ev-charge-point-grant}<br>o Available only to those who live in flats and rental accommodation.<br>o An OZEV-approved installer is required to claim this discount. Our partner Ohme can manage this for you.<br></li> </ul>

<ul> <li>A home wall box can charge an EV faster than a 3-pin plug. Charging speed will be dependent on the home charging unit purchased and the vehicle’s capabilities as well as other factors such as outside temperature.</li> <li>A 7kW home wall box charges an electric vehicle overnight. For example, an Q8 e-tron from empty to full can be charged in about 14 to 18 hours and provides around 18 miles of range per hour of charge. Whereas for a Q5 TFSI e, a full charge takes about 2 and a half hours and provides around 15 miles of range per hour of charge.</li> <li>For charging times, please refer to the model specific information below. For Audi e-tron models, you can use our clever charging calculator below.</li> </ul>

<ul> <li>Yes, if they use a Type 2 plug. This is the most common plug connector type in Europe and is what Audi and most European manufacturers use. However, some brands use a Type 1 plug connector – check your owner's manual for details - and so the home charging point may not be suitable for these cars. If you are unsure, we recommend you contact your home charging provider. Some providers like our partner Ohme offer a universal socket.</li> </ul>

<ul> <li>You can charge using a 3-pin household socket and the Audi Compact Charging System (which comes with the car). However, the charging time will be very slow and is not as efficient as having a home wall box installed. You should contact an electrician before plugging into a domestic socket for the first time as:<br>i. Suitability for charging using a domestic socket will depend on the condition of the wiring in your home<br>ii. If the domestic socket is on the same circuit as other appliances, particularly those in frequent use, the additional amperage may be enough to trip a breaker switch<br>iii. Establishing a separate circuit for charging will help make sure the car is fed a full night of uninterrupted current. We recommend using an electric vehicle home wall box with its own separate circuit<br></li> <li>Audi recommends you keep the Compact Charging System in the vehicle in case of an emergency or temporary need to plug in to a 3-pin socket whilst away from home. For your home, we recommend you install a wall box. Our recommended supplier is Ohme</li> </ul>

<ul> <li>You can, however we don’t recommend this. Unless your home has a 3-phase industrial socket, the unit would need to either be plugged into a 3-pin socket, which will charge at very slow speeds, or you would need to have a technician come and install a specific circuit for the Audi Compact Charging System.</li> <li>Audi recommends you keep the Compact Charging System in the car in case of an emergency and you need to plug it in a 3-pin socket whilst away from home. For your home, we recommend you install a wall box. Our recommended supplier is Ohme.</li> </ul>

<ul> <li>Sometimes, a wall box isn’t suitable for a home install. For example, this could be because wiring is unfit or because the house doesn’t have off-street parking.</li> <li>Some local authorities offer the On-Street Residential Chargepoint Scheme (ORCS), which helps towards the cost of installing on-street charging points. Please contact your local authority.</li> <li>Alternatively, you may be happy relying on your work and public chargers.</li> </ul>

<ul> <li><span style="color: rgb(23, 43, 77); font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; text-align: left; background-color: rgb(255, 255, 255); text-decoration-color: initial; display: inline !important;">Audi has partnered with OVO energy, one of the UK's leading green energy suppliers, to offer electric Audi customers a great value green energy solution, whilst helping to keep fuel costs low.</span></li> <li><span style="color: #172b4d; font-family: -apple-system, system-ui, Segoe UI, Roboto, Oxygen, Ubuntu, Fira Sans, Droid Sans, Helvetica Neue, sans-serif;"><span style="font-size: 14px; background-color: rgb(255, 255, 255);">Switch to OVO Energy and add the Charge Anytime tariff to your plan for free. It means you can charge your EV for 7p per kWh at any time, day or night.</span></span></li> <li><span style="color: rgb(23, 43, 77); font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; text-align: left; background-color: rgb(255, 255, 255); text-decoration-color: initial; display: inline !important;">There are also a number of offers available for both new e-tron owners, as well as offers for those not quite ready to switch to electric yet.</span></li> </ul>