FAQs

<p>The Audi Charging Service offers you access to one of the largest public charging networks in Europe through one card or the myAudi app. Choose from three plans (basic, plus, pro) based on your charging needs.</p>

<p>First, download the myAudi app from the App Store or Google Play to your mobile phone. After entering your personal data, you set up your vehicle in myAudi, using its chassis number, as well as the main user. Now you can select your desired tariff in the "Audi charging" area and order your Audi charging card.<br>After pairing the myAudi app with your Audi charging card number, you can use the charging service.</p>

<p>Charging powers of 50 kW and more are referred to as fast charging. Not every electric vehicle supports high charging currents of this kind. To make electromobility more attractive, charging stations for up to 350kW are already available today. HPC charging* is usually found on motorways to enable short charging times and, consequently, shorter stops. This shortens your travel time considerably.<br>HPC charging is typically used between a charge level of 20% and 80% of the SOC**, as charging from 80% – 100% takes an above-average amount of time.<br>*HPC charging (high performance charging or high power changing) = charging power of 100 kW and above<br>**SOC (state of charge) = the state of charge of a high-voltage battery expressed as a percentage</p>

<p>The information about charging stations in the myAudi app and in the vehicle navigation system is updated every day. Information about the availability of charging stations is also constantly updated but is subject to a small delay of a few minutes.<br>If your vehicle is in an underground car park, for example, the data can only be updated once the vehicle has established a connection online (shortly after leaving the underground car park).<br></p>

<p>There are now thousands of public charging stations across the UK. Latest locations and stats can be found on Zap-Map.<br>Now that there are more electric vehicles with faster charging capabilities, rapid charging points are increasingly available.<br>Charging station accessibility does vary across the UK, with some areas having more accessible infrastructure than others.<br>Audi charging service also provides access to hundreds of thousands of charging stations across Europe.<br>Discover more here:<br></p>

<p>Public charging stations can be either AC or DC chargers and range from Fast (7-22kW AC), Rapid (43kW AC or 50kW DC) or Ultra Rapid chargers (100-350kW DC).<br>They are run by a wide range of different charging networks and operators throughout the UK, including BP Pulse, Pod Point, Ionity, to name a few. We recommend that you visit ZapMap website or use your myAudi app to see which stations would work best for you and your route.<br>Different providers can often have different payment methods and costs. The cost depends on the power level of the station and the tariff model of the network provider. Whilst some public charging stations may be free to use, most public charging stations charge (especially those with a greater power output). The cost of charging publicly will likely be higher than at home. Some providers charge per kWh others by minute and some have a fixed rate per use.<br>We’ve designed the Audi Charging Service to make it simple and easy to pay for charging with just one card/app.<br></p>

<ul> <li>To find charging stations you can use:<br>Your Audi’s intuitive navigation system – Electric Audi vehicles build charging stops into your route. The car will automatically recommend a charging stop during navigation, if you don’t have enough range to finish your journey.</li> <li>The myAudi app - You can also find charging stations on the myAudi app, as well as planning journeys, which you can send to your car’s navigation system. You can watch a short video on the benefits of the myAudi app and find out more information below.</li> <li>Sign up to the Audi Charging Service to view stations in the navigation and my Audi app.</li> </ul>

<ul> <li>The navigation system and myAudi app is able to show this in some instances. Currently limited providers and charging stations have the technology to transmit this information.</li> </ul>

<ul> <li>Not at the moment. This is controlled by charge point operators, who currently don’t support this function.</li> </ul>

<ul> <li>There are safeguards built into the system to warn you when your charge is low. For example, on the Audi e-tron models, you will be warned when you reach an estimated 62 and 31 miles remaining respectively. As the remaining range gets lower, the car will turn off some of the features that can impact the range, like the air conditioning, seat heating, and even the speed, which will be limited to 56mph on the Audi e-tron, to preserve the maximum range.</li> <li>When your electric vehicle displays a range of 0 miles and the vehicle comes to a stop, there is an emergency mode to allow the vehicle to be moved to a safe location. This emergency mode allows approximately 100 metres of driving and is accessed by switching off the ignition and restarting the car.</li> <li>Rest assured that if you do run out of charge, the AA will be able to assist you; all new Audi models come with 3 years of complimentary roadside assistance.<br></li> </ul>

<ul> <li>Please contact the charge point operator. Their telephone number is normally found on the unit or payment app.<br></li> </ul>

<ul> <li>Public charging stations are operated independently abroad, so you will need to find those that are compatible with your vehicle - your electric vehicle’s navigation and myAudi app can also help you with this.</li> <li>Electric Audi cars are compatible with any Type 2 connectors with AC charging stations, while DC charging stations (fully electric models only) can connect to any of the CCS connectors.</li> <li>Type 2 and CCS connectors are the most commonly-found connector types across Europe.</li> <li>If you have signed up to the Audi Charging Service, don’t forget to take your charge card with you. Roaming is free, so you can travel abroad easily without having to sign up to different networks and compare prices.<br></li> </ul>