FAQs

<ul> <li>Electric Audi models require regular servicing, you can find out more information on the recommended servicing schedules for your e-tron model below.</li> <li>Audi offers a number of service plans that can be purchased - find them below.</li> </ul>

<ul> <li>Depending on driving behaviour and the age of the car, typical parts affected by wear and tear can be tyres, brake pads and discs, and wiper blades.</li> <li>Tyre consumption may be higher due to higher weight and torque, but this will vary depending on driving style.</li> </ul>

<ul> <li>All Audi centres offer electric vehicle servicing.</li> <li>In the rare situation that a repair to the battery is required, depending on the issue, the car may need to be sent to one of our High Voltage Specialist Centres. Your local Centre will let you know if this affects you.<br></li> </ul>

<ul> <li>Don’t worry, your local Audi Centre is on hand to help - locate your nearest Centre below.</li> <li>If you are an e-tron or TFSI e owner, our WhatsApp Care team are also here to help with any questions, whether it’s a charging or vehicle-specific question. You’ll receive an invitation to the service in your welcome communications. If you are an e-tron or TFSI e owner and have not received your invitation, please contact us on etronenquiries@audi.co.uk</li> <li>All new Audi models come with 3 years of complimentary roadside assistance. So, you can rest assured that the AA will be there to assist you if you do run out of charge. If you have broken down call 0330 100 3374 or for more information, contact the AA Support team on 0330 053 0374.</li> <li>For myAudi help, we have a dedicated myAudi team on hand 24/7 to help with any questions you may have. Call us on 0800 279 2884, email digitalsupport.uk@audi.de, or head to our LiveChat.</li> </ul>

<p>Yes – with many newer cars and EVs having ‘connected’ technology, minor updates and improvements can be done remotely or ‘over the air’ (OTA) – just like you might do with software updates on your phone. And do make sure you’ve downloaded and connected your car to the app for maximum convenience – for details on how to do this speak to your local Audi Centre.</p>

<p>We’d always recommend you visit your local Audi Centre, which has specially trained high voltage technicians to keep your car in great working order for all service and maintenance requirements. You can find out more about what gets checked in an EV service below.<br>Use our online service booking tool or contact your retailer to discuss any servicing concerns.</p>

<p>Compared to a petrol or diesel vehicle, it generally costs less to service an EV, because there are fewer moving and mechanical parts. And don’t forget that a wide range of service plans are also available too to help manage on-going maintenance costs.</p>

<p>Electric vehicles are designed to be safe. In fact because many of them are new to market, they incorporate the latest safety technology.<br>If you’re involved in an accident, it’s important that the battery is checked and repaired by an Audi high voltage technician who’s trained to work on EVs.<br>Recalls or service campaigns for EVs are managed in exactly the same way as for petrol and diesel cars; we’ll let you know if anything needs doing and work with you to arrange an appropriate time for it to be done.</p>

<p>All new Audi electric cars come with our standard 3 year/60,000 mile warranty plus an 8 year/100,000 mile high voltage battery [degradation] warranty, whichever comes.<br>Over time, like most lithium-ion batteries we use every day, such as in our smartphones, the capacity of EV batteries will reduce with use and charging. If you’re buying an Approved Used electric Audi, we’ll perform a multipoint check and produce a battery health certificate. The Approved Used electric Audi cars will benefit from the balance of the warranty, which is supplied when the car is new and covers battery degradation to 70% over a period of 8 years or 100,000 miles (whichever comes first, subject to the terms, conditions and exclusions set out in the warranty). Find out more here:</p>

<p>Insuring an EV is no different to insuring a petrol or diesel vehicle, and your individual premium will be determined by a number of factors. Our partners at Volkswagen Financial Services are specialists in Audi vehicles and can offer competitive rates</p>