A hand holding a mobile phone with the myAudi app displayed on its screen

FAQs

Connecting your Q2

To make the most of all your Audi Connect Services, you will need to download the myAudi app and login to your vehicles MMI. Depending on the age of your Q2, you may need to become a key user. Follow the steps below to get connected.

The myAudi app displaying the 'Let's Go' and 'Discover myAudi' buttons

Step 1.

Download the myAudi app to your smartphone and tap ‘Let’s Go’ to create a myAudi account.

The myAudi app displaying the 'Account settings' screen with the 'PIN' link highlighted

Step 2.

Select the account icon (bottom right) and navigate to ‘Account settings’ to set up your pin for remote features such as lock and unlock^*. Depending on your smartphone, you can set up face ID or fingerprint ID to remove the need to use the PIN in future.

The myAudi app displaying a 'Welcome customer' message and a 'Set up the myAudi app now' button

Step 3.

Back to the vehicle icon (bottom left), select ‘Set up the myAudi app now’. Then select ‘Add my Audi’.

The myAudi app displaying an Audi Connect activation card and an 'Add with card' button

Step 4.

If you have an activation card with a QR code, follow the process using the link below. If not, continue with Step 5.

I have a activation card with QR code

The myAudi app displaying some options with 'Add my Audi' selected

Step 5.

If you know your VIN, follow the next steps, otherwise go straight to step 7. Select option 1, ‘Add my Audi’, then ‘Add my Audi’ again.

The myAudi app displaying the screen to add your VIN, either via a photo or text entry

Step 6.

Enter your VIN using the keyboard or camera on your phone. This will add your Audi to your myAudi account.

An Audi dashboard screen displaying options with 'Audi Connect' selected

Step 7.

Now you will need to log into your car with your myAudi app details. In your Audi, select ‘Menu’, then ‘Audi Connect’.

An Audi dashboard screen displaying options with 'Login' selected

Step 8.

Access the ‘Options’ menu by selecting the right bracket, then select ‘Login’.

An Audi dashboard screen displaying the username and password fields on the Login screen

Step 9.

Add your myAudi email address for the username and your myAudi password, then select ‘Login’.

The myAudi app displaying the next steps to take in the setup process

Step 10.

Back on your phone, if this is your first time using the myAudi app, select ‘confirm identity’ and enter your details following the next steps on the app.

Step 11.

Depending on the age of your Q2, you may have an option for ‘Audi Connect User Management’ within the Options menu of Audi Connect. If you do, please continue with the following steps. Otherwise, your car is fully connected.

Close up of the key user tag, which is blurred out, on an Audi vehicle

Step 12.

To access extra services^* like being able to unlock/lock your car and check your fuel levels you need to become a key user. You will need your key tag that came with your car keys for this.

An Audi dashboard screen displaying options with 'Audi Connect user management' highlighted

Step 13.

Select ‘Audi Connect user management’.

An Audi dashboard screen displaying the 'User Management' screen with 'Set primary user' selected

Step 14.

Select ‘Set primary user’ (key user).

An Audi dashboard screen displaying the username & vehicle code fields on the Set primary user screen

Step 15.

Scratch the 10 digit code from your key tag and enter this below. Select ‘Login’.

The myAudi app displaying the 'My vehicles' screen with an Audi Q2 model selected

Step 16.

You are now able to access all of your myAudi app features and will be able to see your car in the app.

Get more from myAudi with Automatic Service Reminder

Once you have become a key user, with Automatic Service Reminder you'll never miss a service appointment again. Your car can automatically send vehicle and service data to your preferred Audi Centre so they can conveniently organise your service for you. You will need to activate this in the myAudi app and select your preferred Centre.

Discover more