Legal & Privacy

This section contains information about our Site and features. It also explains how to access the Site and provides links to our policies. Our policies include those which apply to your use of the Site, and what we do with any personal information we collect as you use the Site.

1.1. Who we are. Welcome to Audi UK located at www.audi.co.uk (referred to as the 'Site'), which is owned and operated by Audi UK, a trading division of Volkswagen Group United Kingdom Limited ('we', 'the Company', 'our' or 'us' as applicable). Please see paragraph 25 for further legal and company information about us.

1.2. Our Site and its features. We provide a number of different features from this Site, including:

1.2.1. general information regarding our services, the Audi brand and the Company;

1.2.2. the following online tools:

• Book a Test Drive (https://www.audi.co.uk/uk/web/en/find-and-buy/book-a-test-drive.html),
• Local Used Car Search and Online Enquiry (https://www.audi.co.uk/uk/web/en/used-car-search.html),
• National Used Car Search and Online Enquiry (https://used-stock-locator.audi.co.uk/en/home),
• New Car Search and Online Enquiry (https://www.audi.co.uk/uk/web/en/new-car-search.html),
• Online Service Booking (https://www.audi.co.uk/uk/web/en/owners/servicing/service-booking.html),
• Part Exchange (https://www.audi.co.uk/uk/web/en/find-and-buy/finance-and-offers/part-exchange.html),
• Finance Calculator (https://www.audi.co.uk/uk/web/en/find-and-buy/finance-and-offers/finance-calculator.html),
• Audi Configurator (http://www.uk.audi.com/uk/web/en/models.html),
• Locate a Centre (https://www.audi.co.uk/uk/web/en/locate-a-centre.html),
• Live chat (https://www.audi.co.uk/uk/web/en/connect/contact-us.html),
• Range and Charging Time Calculator (https://www.audi.co.uk/uk/web/en/electric/range-calculator.html),
• Total Cost of Ownership (https://tco.audi.co.uk/audi/detailed-comparator),
• Airbag Safety Recall Checker (https://www.audi.co.uk/uk/web/en/assistance/airbag-safety-recall.html),
• Audi Match (https://www.audi.co.uk/uk/web/en/find-and-buy/audi-match.html),
• Audi Accessories (https://audi-shop.com/gb/en).

Please see Section B for further information and the specific terms that relate to these tools.

1.2.3. The possibility to register your interest with us in order to receive up to date information about Audi vehicles if and when made available by Audi.

1.3. How to contact us. If you have any queries or concerns regarding these Terms, please contact us at:

E-mail: customer.services@audi.co.uk

Telephone number: 0800 699 888

Address: Executive Office, Audi UK, Volkswagen Group United Kingdom, Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN

1.4. How to make a complaint or request for further information from us. If you have any general complaints or wish to request further information about the Site, please contact us via the email address provided above and we will do our best to resolve these.

1.5. Your feedback. Your feedback and suggestions about the Site are always gratefully received by us, however you understand that we may use these without any obligation to compensate you for them and you are, of course, under no obligation to us to provide them.

1.6. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the postal or email address you have provided to us when using the features of the Site. We will only contact you with marketing communications in accordance with your marketing preferences.

2.1. Using these Terms. These Terms are organised into 3 sections. Sections A and C apply to all Site users, including those visiting to just browse the pages of the Site ('Visitors'). Section B applies to the use of certain key features and online tools that we make available through the Site.

2.2. Summary boxes. You will see that each section of these Terms begins with a 'highlight' text box which summarises the key terms in that section. These highlights are an informal summary and do not form part of these Terms or any of the contracts made between us.

2.3. Our Policies. We have a number of policies referred to in these Terms, including our Cookie Policy (https://www.audi.co.uk/uk/web/en/legal-and-privacy/cookies.html) and Privacy Policy (https://www.audi.co.uk/uk/web/en/legal-and-privacy/privacy-statement.html). They all form part of our agreement with you so please take the time to read them.

2.4. Definitions. To make these Terms quicker to read, we use a few definitions:

2.4.1. Audi Centre - means a vehicle dealer within the Audi authorised network

2.4.2. Terms - means these terms and conditions, our Privacy Policy and Cookie Policy

2.4.3. User/You - means a user of the Site

2.5. Why you should read these Terms. Please read these Terms and the related policies carefully before you start to use the Site, as these will apply to your use of the Site These terms tell you who we are, how we will provide Products and/or Services to you, what features are available on the Site, what to do if there is a problem and other important information. In particular, please read the terms relating to the limitations of our liability to you, before using this Site, or purchasing a subscription.

2.6. Printing these Terms. We recommend that you print or save a copy of these Terms for future reference.

2.7. Accepting these Terms. By using our Site, you confirm that you accept these Terms and that you agree to comply with them. Every time you wish to use the Site, please check these Terms to ensure you understand the Terms which will apply at that time. These Terms were most recently updated on the date of posting that appears at the top of this page.

3.1. Accessing the site. Anyone can access this Site using their web browser and internet connection.

3.2. Site availability. We try to make the Site available at all times, but, of course, due to the inherent nature of online and internet based services, we cannot guarantee this.

4.1. Privacy Policy. We take your privacy very seriously. Please read our Privacy Policy (https://www.audi.co.uk/uk/web/en/legal-and-privacy/privacy-statement.html) to see how we use your personal information.

4.2. Cookies, what are they? Like many online services we use a feature called a 'cookie', which is a small data file that is sent to your browser from a web server and stored on your device's hard drive. References in these Terms to 'cookies' also include other means of automatically accessing or storing information on your device. By agreeing to these Terms, you are providing your consent for us to use cookies in the ways described in our Cookie Policy (https://www.audi.co.uk/uk/web/en/legal-and-privacy/cookies.html), however, you may delete any of these cookies at any time if you wish. Please see our Cookie Policy for detailed information on the types of cookies we use on the Site, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

This section sets out the terms that apply to tools and features on our site. Please note that you will have different rights depending on whether you are acting as a consumer or whether you are acting in the course of a business. Please see below for an explanation of your respective rights.

5.1. We provide general information on the pages of our Site regarding the Company and the Audi brand, including information about vehicle safety, environment, dealers and news about events, motorsport and job vacancies.

5.2. The content and information that we make available on the Site is provided for information only. Any images of vehicles on the Site are for illustrative purposes only and the vehicles available for sale may differ to those shown on the Site. The colours of vehicles shown by your device's display may not match the actual colour of the vehicles. We cannot guarantee and you should not assume that any vehicle shown on the Site means it is actually available for sale. We reserve the right to discontinue any vehicle models or make changes to the price, colour, description or specification of any vehicle shown on the Site. Please see further paragraph 17 for details regarding our content and the information we provide on the Site.

5.3. The specifications and details of new vehicles, extras and accessories contained on the Site are for information purposes only. We cannot confirm the exact specifications of the vehicle you have ordered. If you require any specific feature, you must consult your preferred Audi Centre, who will be regularly updated with any change in specification.

5.4. Please check model availability and full specification details with your preferred Audi Centre prior to ordering. Neither we nor our partners accept responsibility for your reliance on the information contained on the Site.

5.5. Performance figures and specifications relating to Audi vehicles available on the Site are indicative only and performance cannot be guaranteed. Figures indicating potential miles per gallon and CO2 emission levels given are standard EU test figures for comparative purposes and may not reflect real driving results.

5.6. We also provide access to a number of different tools and features on the Site which are free for you to use. These include:

• Book a Test Drive (https://www.audi.co.uk/uk/web/en/find-and-buy/book-a-test-drive.html) – a booking feature where you can notify your preferred Audi Centre of your interest in test driving a particular Audi vehicle model;
• Local Used Car Search and Online Enquiry (https://www.audi.co.uk/uk/web/en/used-car-search.html) – a tool that allows you to search and locate pre-owned Audi vehicles that are available for purchase from each Audi Centre based on your search criteria;
• National Used Car Search and Online Enquiry (https://used-stock-locator.audi.co.uk/en/home) an additional tool that allows you to search for and enquire about Audi vehicles that are in stock and may be available for purchase based on your search criteria;
• New Car Search and Online Enquiry (https://www.audi.co.uk/uk/web/en/new-car-search.html) – a tool that allows you to search and locate new Audi vehicles that are available for purchase from each Audi Centre based on your search criteria;
• Online Service Booking (https://www.audi.co.uk/uk/web/en/owners/servicing/service-booking.html) – a tool where you can book your Audi vehicle in with your preferred Audi Centre for a service, MOT and/or repair, at a time and date convenient for you;
• Part Exchange (https://www.audi.co.uk/uk/web/en/find-and-buy/finance-and-offers/part-exchange.html) – a tool, which allows you to specify the Audi vehicle you would like to purchase; obtain an indication of the current part exchange value of your vehicle; and provides the price of a new Audi vehicle and the finance plans available to you;
• Finance Calculator (https://www.audi.co.uk/uk/web/en/find-and-buy/finance-and-offers/finance-calculator.html) – a tool which allows you to browse the Audi vehicles and their associated finance plans available to you, which you can then enquire on with your local Audi Centre;
• Audi Configurator (http://www.uk.audi.com/uk/web/en/models.html) – a feature, where you can design and build your desired Audi by selecting your vehicle model, choosing your engine and browsing through our range of colours, wheels, upholstery and more;
• Locate a Centre (https://www.audi.co.uk/uk/web/en/locate-a-centre.html) – a tool which enables you to search and locate Audi Centre’s with the associated Centre information for example: Centre address, opening hours and contact details;
• Live chat (Widget accessible from: https://www.audi.co.uk/uk/web/en/connect/contact-us.html) – A live chat tool which enables you to speak with the customer services team;
• Range Calculator: (https://www.audi.co.uk/uk/web/en/electric/range-calculator.html) - a tool which allows you to calculate an estimated range based on different parameters like: outside temperature, wheel size, vehicle load and the types of road being used (e.g. motorway vs. city).
• Charging calculator: (https://www.audi.co.uk/uk/web/en/electric/range-calculator.html ) – a tool which allows you to calculate an estimated charging time based on different parameters like: outside temperature, charging location and type of plug used.
• Total Cost of Ownership (https://tco.audi.co.uk/audi/detailed-comparator) – a tool which enables you to compare an Audi to another Audi vehicle or other manufacturer vehicles to give a guide on the differences in estimated costs for example of: road tax, fuel and maintenance costs and the possibility to register your interest with us in order to receive up to date information about Audi vehicles if and when made available by Audi;
• Airbag Safety Recall Checker (https://www.audi.co.uk/uk/web/en/assistance/airbag-safety-recall.html) - A tool to check by VIN if a vehicle is affected by the Takata airbag safety recall;
• Audi Match (https://www.audi.co.uk/uk/web/en/find-and-buy/audi-match.html) – a tool that presents you with a set of questions and, based on your answers, suggests new and used stock or the option to configure a car;
• Audi Accessories (https://audi-shop.com/gb/en/) – a tool that enables you to browse the Audi Genuine Accessories available for your car and send an enquiry to your chosen Audi Centre.

5.7. We provide our online tools for your private, non-commercial use only within the UK. You may not use the online tools for commercial, business or resale purposes and we reserve the right to restrict your usage of the tools and other data services at any time. In accordance with paragraph 18.3, you shall not carry out data mining, screen scraping or crawling of any of our tools or use any process or processes that send automated queries to any of our tools unless you have obtained our prior written consent. Please see further the General Provisions in Section C. These also apply to your use of all the online tools on our Site so please read these and the terms in this Section C before using these tools.

6.1. This Site includes a tool that allows you to search for and enquire about pre-owned Audi vehicles that may be available for purchase from an Audi Centre based on your search criteria (the "Local Used Car Search Tool"). You can currently find this tool at: https://www.audi.co.uk/uk/web/en/used-car-search.html.

6.2. An additional pool of used car stock will be available (please see paragraph 8 for more information) (known as the "National Used Stock Car Search Tool").

6.3. The display of vehicles and search results through the Local Used Car Search Tool, and your use of this tool to select a vehicle and/or make an enquiry using this tool does not create a contract or other binding obligation between you and us or you and an Audi Centre. It is not an offer capable of acceptance.

6.4. We ask each Audi Centre to confirm that the details of the pre-owned vehicle and related information provided to us is accurate and up to date, however we do not independently verify the accuracy or completeness of that information. In particular, it is possible that vehicles that the Local Used Car Search tool indicates are available for purchase may already be subject to other enquiries or may have been sold.

6.5. The sale agreement for any vehicle listed by the Local Used Car Search Tool is not concluded on the Site and you will need to visit the applicable Audi Centre to make your purchase. The purchase process will start when you visit the applicable Audi Centre in the same way it would if purchasing a vehicle in person from a dealer's showroom. An Audi Centre representative will provide and discuss with you the terms and conditions relating to your purchase of the pre-owned vehicle.

6.6. If you decide to purchase the pre-owned vehicle, the agreement for the purchase of the vehicle will be between you and the applicable Audi Centre. We (Volkswagen Group United Kingdom Limited) do not enter into these agreements and, as we are not a party to them, do not have any obligations under them.

6.7. The vehicle will only be removed from the Local Used Car Search Tool when you have purchased it (i.e. when you have entered into an agreement for purchase of the vehicle).

6.8. Any enquiry made through the Local Used Car Search Tool is not a vehicle order or reservation and does not guarantee the vehicle will be available for sale. The enquiry option provides you with an opportunity to discuss purchasing the vehicle with the Audi Centre. However, the Audi Centre may offer the vehicle to other customers during this period.

6.9. Once you have completed the enquiry process within the Local Used Car Search Tool, you will receive an email to confirm that your request has been passed to the relevant Audi Centre. The Audi Centre will contact you by email or telephone to confirm if the vehicle you requested is still available and to set up an appointment for ordering the vehicle.

6.10. Your enquiry is not a commitment to purchase.

6.11. The vehicles available on the Local Used Car Search Tool are not updated in real time so it is possible that you may enquire about a vehicle which may already be subject to other enquiries or may have already been sold by the Audi Centre or which is otherwise not available. In this instance, the Audi Centre will contact you by email or telephone to make you aware and offer alternative available vehicles.

6.12. As part of the ordering process, it is exclusively up to the Audi Centre to provide you with all the pre-contractual information about the vehicle and then if applicable to agree, with you, all the terms and conditions of the vehicle order including the price, financing conditions and delivery date. The vehicle sales contract is directly between you and the Audi Centre. Please address any queries or issues to the Audi Centre.

6.13. Prices displayed through the Local Used Car Search Tool are set by the applicable Audi Centre. The prices may, therefore, include any retailer offers, discounts, allowances or trade-in values. Prices, specification and other vehicle information are subject to change without notice and may therefore differ at the time of order from the prices and other vehicle information displayed in the Local Used Car Search Tool. Always speak to the Audi Centre to confirm the most up to date availability, price, specification and other vehicle information before placing your order.

7.1. This Site includes a tool that allows you to search for and enquire about Audi vehicles that are in stock and may be available for purchase based on your search criteria (the "National Used Stock Car Search Tool"). You can currently find this tool at: https://used-stock-locator.audi.co.uk/en/home

7.2. An additional pool of used Audi vehicles can currently be found at https://www.audi.co.uk/uk/web/en/used-car-search.html (please see paragraph 6 for more information) (known as the "Local Used Car Search Tool").

7.3. When using the tool you are required to enter your postcode. The tool will use this information to pre-select an Audi Centre for you, being the Audi Centre geographically closest to you. If you wish to use a specific Audi Centre, you will need to enter a different postcode.

7.4. The display of vehicles and search results through the National Used Stock Car Search Tool, and your use of this tool to select a vehicle and/or make an enquiry using this tool does not create a contract or other binding obligation between you and us or you and an Audi Centre. It is not an offer capable of acceptance.

7.5. Whilst we do our best to ensure that the details of the stock vehicles and related information provided is accurate and up to date, we make no guarantee. In particular, it is possible that vehicles that the National Used Stock Car Search tool indicates are available for purchase may already be subject to other enquiries or may have been sold.

7.6. The sale agreement for any vehicle listed by the National Used Stock Car Search Tool is not concluded on the Site and you will need to visit your local Audi Centre to make your purchase. The purchase process will start when you visit the applicable Audi Centre in the same way it would if purchasing a vehicle in person from a dealer's showroom. An Audi Centre representative will provide and discuss with you the terms and conditions relating to your purchase of the stock vehicle.

7.7. If you decide to purchase the stock vehicle
7.7.1. your local Audi Centre will need to purchase the vehicle from Audi UK; and
7.7.2. then the agreement for your purchase of the vehicle will be between you and the applicable Audi Centre. We (Volkswagen Group United Kingdom Limited t/a Audi UK) do not enter into this agreement and, as we are not a party to it, do not have any obligations under it.

7.8. The vehicle will only be removed from the National Used Stock Car Search Tool when it has been purchased by your local Audi Centre from Audi UK.

7.9. Any enquiry made through the National Used Stock Car Search Tool is not a vehicle order or reservation and does not guarantee the vehicle will be available for sale. The enquiry option provides you with an opportunity to discuss purchasing the vehicle with your local Audi Centre. There is no obligation on your local Audi Centre to purchase the vehicle for resale to you.

7.10. Once you have completed the enquiry process within the National Used Stock Car Search Tool, you will receive an email to confirm that your request has been passed to your local Audi Centre. The Audi Centre will contact you by email or telephone to discuss the vehicle.

7.11. Your enquiry is not a commitment to purchase.

7.12. The vehicles available on the National Used Stock Car Search Tool are not updated in real time so it is possible that you may enquire about a vehicle which may already be subject to other enquiries or may have already been sold by Audi UK to an Audi Centre or which is otherwise not available. In this instance, your local Audi Centre will contact you by email or telephone to make you aware and offer alternative available vehicles.

7.13. As part of the ordering process, it is exclusively up to the Audi Centre to provide you with all the pre-contractual information about the vehicle and then if applicable to agree to all the terms and conditions of the vehicle order including the price, financing conditions and delivery date. The vehicle sales contract is directly between you and the Audi Centre. Please address any queries or issues to the Audi Centre.

7.14. Prices displayed through the National Used Stock Car Search Tool are set and determined by the applicable Audi Centre and, therefore, variable based on your postcode search. The prices may, therefore, include any retailer offers, discounts, allowances or trade-in values. Prices, specification and other vehicle information are subject to change without notice and may therefore differ at the time of order from the prices and other vehicle information displayed in the National Used Stock Car Search Tool. Always speak to the Audi Centre to confirm the most up to date availability, price, specification and other vehicle information before placing your order.

8.1. This Site includes a tool that allows you to search for and locate selected new Audi vehicles that are available for purchase from an Audi Centre based on your search criteria (the "New Car Search Tool"). You can currently find this tool at: https://www.audi.co.uk/uk/web/en/new-car-search.html).

8.2. The display of vehicles and search results through the New Car Search Tool, and your use of this tool to select a vehicle and/or make an enquiry:

a. does not create a contract or other binding obligation between you and us or an Audi Centre; and
b. is not a vehicle order or an offer capable of acceptance.

8.3. The vehicles displayed on the New Car Search Tool are not updated in real time and therefore it is possible that they may have already been sold by the Audi Centre or otherwise be unavailable. In this instance, your Audi Centre will respond to your enquiry accordingly, making you aware of alternative vehicles they have available.

8.4. The sale agreement for any vehicle listed by the New Car Search Tool is not concluded on the Site and you will need to visit the applicable Audi Centre to make your purchase. The purchase process will start when you visit the applicable Audi Centre in the same way it would if purchasing a vehicle in person from a dealer's showroom. An Audi Centre representative will provide and discuss with you the terms and conditions relating to your purchase of the vehicle.

8.5. If you decide to purchase the vehicle, the agreement for the purchase of the vehicle will be between you and the applicable Audi Centre. We (Volkswagen Group United Kingdom Limited) do not enter into these agreements and, as we are not a party to them, do not have any obligations under them.

8.6. The vehicle will only be removed from the New Car Search Tool when you have purchased it (i.e. when you have entered into an agreement for purchase of the vehicle).

8.7. Any enquiry made through the New Car Search Tool is not a vehicle order or reservation and does not guarantee the vehicle will be available for sale. The enquiry option provides you with an opportunity to discuss purchasing the vehicle with the Audi Centre. However, the Audi Centre may offer the vehicle to other customers during this period.

8.8. Once you have completed the enquiry process within the New Car Search Tool, you will receive an email to confirm that your request has been passed to the relevant Audi Centre. The Audi Centre will contact you by email or telephone to confirm if the vehicle you requested is still available and to set up an appointment for ordering the vehicle.

8.9. Your enquiry is not a commitment to purchase.

8.10. The vehicles available on the New Car Search Tool are not updated in real time so it is possible that you may enquire about a vehicle which may already be subject to other enquiries or may have already been sold by the Audi Centre or which is otherwise not available. In this instance, the Audi Centre will contact you by email or telephone to make you aware and offer alternative available vehicles.

8.11. As part of the ordering process, it is exclusively up to the Audi Centre to provide you with all the pre-contractual information about the vehicle and then if applicable to agree, with you, all the terms and conditions of the vehicle order including the price, financing conditions and delivery date. The vehicle sales contract is directly between you and the Audi Centre. Please address any queries or issues to the Audi Centre.

8.12. Prices quoted on the Site are our recommended on-the-road prices and may vary from time to time. All pricing will be finalised with you at your local Audi Centre.

9.1. The Site includes an online feature where you can book your vehicle in with your preferred Audi Centre for a service, MOT, and/or repair, at a time and date convenient for you.

9.2. The services available from your local Audi Centre may vary from time to time and although we try to reflect these accurately on the Site, the details provided on the Site are illustrative and do not constitute a binding offer of any kind. All pricing will be finalised with you at your local Audi Centre.

9.3. Please note, the contract for the services you book via the online booking system is not entered into on the Site and additional terms and conditions will be presented to you at your preferred Audi Centre. The contract for those services will be formed at the Audi Centre if you agree to those terms and will be between you and the applicable Audi Centre (and not the Company).

10.1. The Site includes an online tool which you can use to build your desired Audi by selecting your model, choosing your engine and browsing through our range of colours, wheels, upholstery and more. The feature allows you to save, print or generate a code assigned to your configured vehicle, so you can easily access the vehicle specification to discuss at your local Audi Centre.

10.2. The agreement for the purchase of the Audi vehicle is not concluded on the Site as you will need to visit the applicable Audi Centre to enter into the relevant agreement(s) to purchase the vehicle. An Audi Centre representative will provide and discuss with you the terms of the contract for the purchase of the vehicle and, if you decide to proceed with the purchase, the contract will be entered into at the Audi Centre (and not with the Company).

11.1. In order to be eligible to use the Finance Calculator tool you must be 18 years of age or older and be permanently resident within the United Kingdom, not have been declined for credit in the last month and not have a history of bad credit.

11.2. The features of the Finance Calculator tool. The Site includes an online quotation and valuation tool which you can use to specify the model, engine, fuel type, trim of your Audi vehicle. The tool provides an indication of the current part exchange value of your vehicle and lists the price and finance plans available for the purchase of the vehicle you have specified. We provide this tool for your personal, non-commercial use.

12.1. There are a number of legal agreements which you will need to enter into, at your local Audi Centre, if you decide to: part exchange your vehicle, purchase an Audi vehicle or enter into one of our financial arrangements ("Vehicle Agreements"). We (Volkswagen Group United Kingdom Limited) do not enter into these agreements and as we are not a party to them, do not have any obligations under them. The Agreements will instead each be with different companies who will be providing a different aspect of the transaction where applicable (e.g. your purchase of an Audi vehicle, the provision of finance or, in the case of part exchange, the sale of your own vehicle). The Vehicle Agreements will not become legally binding until you sign the relevant agreement. Those agreements include, agreements for;

12.1.1. the part exchange of your vehicle, to be entered into with your chosen Audi Centre;

12.1.2. the purchase of the vehicle, to be entered into with your chosen Audi Centre; and

12.1.3. finance arrangements, to be entered into with our affiliated financial services company, Volkswagen Financial Services (UK) Ltd.

12.2. The Vehicle Agreements are not concluded on the Site as you will need to visit the applicable Audi Centre to purchase the vehicle. An Audi Centre representative will provide and discuss with you the terms of the Vehicle Agreements and if you decide to proceed with the part exchange, purchase and/or finance arrangement, the relevant Vehicle Agreements will be entered into at the Audi Centre.

12.3. Please note, the price quotations and finance plan options that our online tools present to you are provided as an indication only.

INTERPRETING YOUR VALUATIONS

12.4. Valuations for your part exchange ("Valuations") are for information only and do not amount to an offer to purchase the vehicle. Valuations are given as guide prices and we do not promise that you will be able to sell, or buy a vehicle for the Valuation received. The actual sale or purchase price of your vehicle is dependent on our inspection and on a number of additional factors, including colour and condition of the vehicle, supply of similar cars within the open market, promotions on offer and location. You agree that you may therefore achieve a sale or purchase of a used vehicle at a level higher or lower than the Valuation.

12.5. Valuations are provided on the basis of a single transaction between a domestic vehicle user buying or selling a vehicle in a private non-commercial capacity (typically known as an Average Private Sale price).

12.6. Valuations are based on the information provided by you and accordingly you must provide complete and accurate information for a Valuation.

12.7. Valuations are based on assumptions as to the vehicles condition, such as: taking into account their age and normal usage; that the vehicle is right hand drive with UK registration plates (i.e. not an import); it is not a "non-runner" (i.e. its engine starts and continues to operate while stationary); it has never been an insurance write-off; it has never been used for rental, private hire, driving tuition or as a police vehicle and there are two sets of keys for the vehicle. Our Valuations are not adjusted to allow for any remedial work that has been undertaken to restore vehicles to an unusually high standard such as the condition in which a vehicle may be presented at a motor show. This applies especially to vehicles that could be considered as models with historical interest ('classic cars'), or those that are collected by enthusiasts. The Valuation figure provided is exclusive of road tax.

12.8. As part of creating a quote, we may not be able to provide a part exchange valuation for vehicles that are:

12.8.1. outside the age range of 3 months to 20 years old;

12.8.2. outside the mileage range of 1,000 - 200,000 miles;

12.8.3. specialist, customised or limited edition;

12.8.4. in short supply or rare; or

12.8.5. not registered from new in the United Kingdom.

12.9. For the purpose of obtaining a Valuation, mileage provided by you is rounded down to the nearest thousand miles.

12.10. Deposit contributions may be available when your vehicle is purchased through the Solutions Personal Contract Plan finance product, separate terms and conditions apply.

13.1 This Site includes a tool called Audi Match that presents you with a set of questions and recommends to you new and used stock and the option to configure a car based on your answers to those questions. You can currently find this tool at: https://www.audi.co.uk/uk/web/en/find-and-buy/audi-match.html.

13.2 The display of vehicles and search results through Audi Match, and your use of this tool, does not create a contract or other binding obligations and is subject to change without notice. It is not an offer capable of acceptance.

13.3 Every effort has been made to ensure the accuracy of the information on Audi Match. However, errors may occur and Audi UK cannot guarantee the information provided on the tool will be accurate, complete and precise and does not assume liability for it.

13.4 The vehicles displayed in Audi Match are not updated in real time and, therefore, it is possible that they may be subject to other enquiries or sold. All vehicles are subject to availability.

13.5 Standard vehicle equipment is automatically populated from separate systems and sometimes may vary from the actual car. Prices, specifications and other vehicle information are subject to change without notice and may therefore differ at the time of order from the prices and other vehicle information displayed in the Audi Match tool. Please speak to your local Audi Centre to confirm the most up to date availability, price, specification and other vehicle information before placing your order.

13.6 Lead times given on Audi Match are indicative only.

13.7 Prices quoted on Audi Match:

a. For new cars are the manufacturer's recommended on-the-road price;
b. For pre-owned cars prices are set and determined by your local Audi Centre and, therefore, variable based on your postcode search. The prices may include any retailer offers, discounts, allowances or trade-in values.
All pricing will be finalised with you at your local Audi Centre.

13.8 The recorded mileage quoted for a pre-owned car on Audi Match has not been verified. Please speak to your local Audi Centre to confirm.

14.1. This Site includes a tool that allows you to search for and view Audi Genuine Accessories (the "Audi Accessories Tool"). You can currently find this tool at: https://audi-shop.com/gb/en/

14.2. The display of products through the Audi Accessories Tool and your use of this tool to request a product does not create a contract or other binding obligation between you and us or you and an Audi Centre. It is not an offer capable of acceptance.

14.3. While we do our best to ensure the details of products offered and related information provided is accurate, we make no guarantee. Products shown are subject to availability. We make no guarantee that the products shown will be in stock and available at all or any Audi Centres. Please contact your selected Audi Centre to confirm availability before you visit (using the 'Make an enquiry' button or otherwise).

14.4. Products shown may not be compatible with your specific Audi vehicle and/or may require the purchase of other options or accessories.

14.5. If you click to 'Make an enquiry', you will be required to enter your postcode location or Audi Centre. If you enter an Audi Centre directly, the tool will select that Audi Centre. If you enter your postcode, the tool will use your postcode to select the Audi Centre geographically closest to you. If you wish to select a different Centre, use the postcode or location options for your search. Please note that when we select an Audi Centre for you, in response to your request, we do not confirm that the accessory you are interested in is in-stock at that Audi Centre.

14.6. Your request will be sent to the Audi Centre identified.

14.7. Products are not available to purchase on this site and you will need to visit your local Audi Centre to make your purchase. The purchase process will start when you visit the applicable Audi Centre. An Audi Centre representative will provide and discuss with you the terms and conditions relating to your purchase.


14.8. If you decide to purchase a product, then the agreement for the purchase will be between you and the applicable Audi Centre. We (Volkswagen Group United Kingdom Limited) do not enter into these agreements and, as we are not a party to them, do not have any obligations under them.


14.9. Your request is not a commitment to purchase.


14.10. Prices displayed are the recommended retail price (RRP). The actual price payable by you will be determined by the applicable Audi Centre and, therefore, is subject to change. Additional costs may be incurred due to e.g. installation of the product (all products with fitting requirements could be affected by additional costs). Always speak to the Audi Centre to confirm the most up to date availability, price and any restrictions on compatibility, before placing your order.

15.1. Promises we do not make. The Site is provided on an "as is" and "as available" basis. To the fullest extent permissible under applicable law, we disclaim any and all promises, warranties, conditions, or representations relating to the Site and its content, whether express, implied, oral or written. In particular:

15.1.1. we do not make any promises as to the truth, accuracy, integrity, quality or completeness of the content or information that appears on the Site and you should not rely on it being accurate, truthful or complete; and

15.1.2. by using the Site you acknowledge and accept the inherent risks, characteristics and limitations of the internet, particularly in terms of technical performance of the Site, and the risks inherent in all third party links, connections and transfers via the internet.

15.2. You access the Site at your own risk. You agree that your access and use of the Site and its content is at your own risk. We do not have any knowledge of, or control over, the particular purposes for which the information and content available on the Site is used. The content and information that we make available on the Site is provided for information only. Accordingly, we exclude any and all liability for any loss of any nature suffered by you as a direct or indirect result of your use of any of the information or content available on the Site or of making any decision, or refraining from making any such decision, based wholly or partly on any expression of opinion, statement or other information contained in the content available on the Site. Nothing in this paragraph 15.2 will affect your legal rights as a consumer.

15.3. Accepting the risks and limitations of the Internet. By using the Site you acknowledge and accept the inherent risks, characteristics and limitations of the Internet, particularly in terms of technical performance of the Site, response times to view, verify or transfer information; and the risks inherent in all third party links, connections and transfers via the Internet. Accordingly:

15.3.1. we do not make any promises about the availability or accessibility of the Site or promise that your access to the Site, the content on it or the services we provide will be delivered uninterrupted, in a timely manner or error-free; and

15.3.2. we are not responsible for any data or information uploaded by any users or Visitors including any content posted, uploaded or published on the Site. It is your responsibility to make backup copies of any of the content you post, upload or publish on the Site and we strongly recommend that you do so.

15.4. Downloads. We make no promises in respect of any harm resulting from any download you may carry out. We make no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation including transmission arising from your download of any content, software you use to download the content, the Site or the servers that make it available. In this respect you agree that it is your responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Any content downloaded or otherwise obtained through the use of the Site is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.

15.5. When we will not be responsible or liable to you. We will not be responsible or liable to any Visitors browsing the pages of the Site for:

15.5.1. any form of indirect, consequential or special loss; or

15.5.2. any financial loss or loss of data, opportunity, goodwill or reputation, in each case whether such loss is direct or indirect.

15.6. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. There are certain liabilities which we cannot exclude by law and nothing in these Terms excludes or limits our liability for the following:

15.6.1. for death or personal injury caused by our negligence;

15.6.2. fraud or fraudulent misrepresentation; or

15.6.3. any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude its liability.

16.1. Your obligation to reimburse us if you do not use the Site in accordance with our Terms. You agree only to use the Site in accordance with our Terms. You agree that you will reimburse us (and our employees, officers, agents and suppliers) in full for any damages, losses, costs and expenses, including reasonable legal fees we incur that arise out of any breach by you of our Terms (including any actions you take which disrupt access to and/or the functioning of the Site) or any liability we incur as a result of the use of the Site by you and any other person that uses your account.

17.1. Who owns the content of the Site? All of the content on the Site is owned by (and all copyright, trade mark and other intellectual property rights in that content, shall at all times remain vested in) us or our licensors and is protected by UK and international copyright and other intellectual property laws.

17.2. What does our content include? Our content includes any information or other material found on the Site, including without limitation text, databases, graphics, videos, software, tools and all other features found on the Site, including the look and feel, design, structure, scripting and code of those features and the Site.

17.3. Restrictions on use of our Site and its content. We make the Site and our content (including any valuation, quotation and other tools and features) available through the Site for your personal, non-commercial use only. You may view the Site's pages and content online. You may not otherwise reproduce, modify, copy or distribute or use any of the content on the Site, other than as expressly permitted under these Terms without our prior written consent.

17.4. To be clear, you are not in any circumstances permitted to:

17.4.1. make commercial use of any such content;

17.4.2. edit any such content; or

17.4.3. remove, obscure or otherwise tamper with any copyright and proprietary notices that relate to, or are contained within, the content.

17.5. Who owns the trade marks on the Site? The trade marks appearing on the Site are owned by us or our licensors including Audi. No permission is given in respect of the use of any of these marks or brands, and any such use may constitute an infringement of the holder's rights.

18.1. Restrictions on your use of the Site. You may use the Site only for lawful purposes. You may not use the Site:

18.1.1. in any way that breaches any applicable local, national or international law or regulation;

18.1.2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

18.1.3. for the purpose of harming or attempting to harm minors in any way; or

18.1.4. to knowingly transmit, send or upload any data or other material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

18.2. You also agree:

18.2.1. not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of the provisions of our Terms;

18.2.2. not to access without authority, interfere with, damage or disrupt:

18.2.2.1. any part of the Site;

18.2.2.2. any equipment or network on which the Site is stored;

18.2.2.3. any software used in the provision of the Site; or

18.2.2.4. any equipment or network or software owned or used by any third party.

18.3. You shall not carry out data mining, screen scraping or crawling of this Site, its pages or its content or use any process or processes that send automated queries to this Site unless you have obtained our prior written consent.

19.1. You may need to download software to use certain content on the Site. You acknowledge that you may need to download and activate certain software in order to use certain content provided and sold on the Site. This software will be clearly identified on the Site.

19.2. You may need to accept third party licence terms to use certain content on the Site. In order to use such third-party software or technology, you may have to accept the terms of a licence agreement with that third party. You acknowledge that we have no responsibility or control over such third-party software.

20.1. You acknowledge that the Site may include links to third-party websites. We do not review these third-party websites nor have any control over them, and we are not responsible for the websites or their content or availability. We do not therefore endorse, or make any representations about, them or any content found there or any results that may be obtained from using them.

20.2. Accessing third-party websites at your own risk. If you decide to access any of these third-party websites, you do so entirely at your own risk.

20.3. Accessing third-party websites and use of your personal information. If you use a linked site, any personal information you give them will be dealt with in line with their privacy policy, not ours, so please ensure that you read their terms and conditions and privacy policy before you use their websites and provide any personal information.

20.4. When can you link to the Site. You may only link to the Site provided that:

20.4.1. the homepage is not loaded into frames on your website, unless we expressly agree;

20.4.2. your site or services do not misrepresent its relationship with us or present false information about us or otherwise harm our business or conflict with our interests or values; and

20.4.3. we reserve the right to withdraw linking permission any time without prior notice.

21.1. We respect the intellectual property rights of others. We prohibit users of the Site from submitting, uploading, posting or otherwise transmitting any materials that infringe or violate another person's intellectual property rights.

21.2. It is our policy to comply with clear notices of alleged copyright infringement. If you wish to submit a notice of alleged copyright infringement or a counter-notice, please contact us using the details provided at the start of these Terms.

21.3. We are not responsible for content hosted on third-party websites accessible from this Site. Content hosted on third-party websites accessible from this Site is the responsibility of those websites, and not our responsibility. If you are the copyright owner of content hosted on a third-party website, and you have not authorised the use of your content, please contact the administrator of the hosting website directly to have the content removed.

22.1. How we will communicate with you. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This paragraph 22 does not affect your legal rights.

23.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

23.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

23.3. If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

23.4. Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

23.5. Which laws apply to these Terms and where you may bring legal proceedings. These terms are governed by the law of England and Wales and you can bring legal proceedings in the English courts. Nothing in this paragraph shall deprive you of the right to bring or defend proceedings in your home state nor of the protection afforded to you by the mandatory rules of law of the country in which they live. For example, if you live in Scotland you can bring legal proceedings in either the Scottish or the English courts and if you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or English courts.

23.6. Reliance on these Terms. We intend to rely on these written Terms and any document expressly referred to in them in relation to their subject matter. We and you will be legally bound by these Terms.

23.7. We are not responsible for delays outside our control. If we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control. In such circumstances including fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, our inability or delay in performing our obligations will not be deemed to be in breach of contract.

23.8. References to 'including' and other similar expressions.

23.8.1. In these Terms, words that appear after the expression 'include', 'including', 'other', 'for example', 'such as' or 'in particular' (or any similar expression) will not limit the meaning of the words appearing before such expression.

23.8.2. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

23.9. Waiver. If you breach these Terms and we choose to ignore your breach, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms again.

23.10. Language. These Terms may be presented to you in more than one language. However, the English language version of these Terms shall prevail.

23.11. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we or an Owner has handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the IDRS (part of the Centre for Effective Dispute Resolution) via their website at http://www.cedr.com/idrs/. IDRS will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

24.1. We may make changes to these Terms at any time by sending you an email with the modified Terms or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. If you continue to use the Site after that period has expired, it means that you accept any such changes.

25.1. This Site is owned and operated by Audi UK, a trading division of Volkswagen Group United Kingdom Limited, a company incorporated in England. Our registered office address is Volkswagen Group United Kingdom Limited, Yeomans Drive, Blakelands, Milton Keynes MK14 5AN.

25.2. Our registered company number is 514809 and our VAT registration number is 217990930

25.3. For a list of our correspondence addresses and telephone and email contact details, please visit our Contact Us (https://www.audi.co.uk/uk/web/en/connect/contact-us.html) page.