A hand holding a mobile phone with the myAudi app displayed on its screen

FAQs

I have a key tag

To make the most of all your Audi Connect Services, you will need to download the myAudi app, login to your vehicles MMI and become a key user. Follow the steps below to get connected.

The myAudi app displaying the 'Let's Go' and 'Discover myAudi' buttons

Step 1

Download the myAudi app to your smartphone and tap ‘Let’s Go’ to create a myAudi account.

The myAudi app displaying the 'Account settings' screen with the 'PIN' link highlighted

Step 2

Select the account icon (bottom right) and navigate to ‘Account settings’ to set up your pin for remote features such as lock and unlock^*. Depending on your smartphone, you can set up face ID or fingerprint ID to remove the need to use the PIN in future.

The myAudi app displaying a 'Welcome customer' message and a 'Set up the myAudi app now' button

Step 3

If you know your VIN, follow the next steps, otherwise go straight to step 5. Select option 1, ‘Add my Audi’, then ‘Add my Audi’ again.

The myAudi app displaying the screen to add your VIN, either via a photo or text entry

Step 4

Enter your VIN using the keyboard or camera on your phone. This will add your Audi to your myAudi account.

An Audi dashboard screen displaying various options

Step 5

Now you will need to log into your car with your myAudi app details. In your Audi, Select ‘User’ in your MMI.

An Audi dashboard screen displaying the User screen with the 'Log in to myAudi' option visible

Step 6

Select ‘Log in’ and add the email address and password you used for your myAudi app account.

The myAudi app displaying the next steps to take in the setup process

Step 7

Back on your phone, if this is your first time using the myAudi app, select ‘confirm identity’ and enter your details following the next steps on the app.

Close up of the key user tag, which is blurred out, on an Audi vehicle

Step 8

To access extra services^* like being able to lock and unlock your car and check your fuel levels you need to become a key user. You will need your key tag that came with your car keys for this.

An Audi dashboard screen displaying the User screen with the 'User management' option visible

Step 9

Select ‘User’ in your MMI, then ‘User management’.

An Audi dashboard screen displaying the Key User screen with the keys blurred out

Step 10

Scratch the 10 digit code from your key tag and enter this below your email address. Select ‘Set key user’.

An Audi dashboard screen on the User management screen with a 'Key user set successfully' message

Step 11

Your car will then notify you to say that the key user has been set successfully.

The myAudi app displaying the 'My vehicles' screen with an Audi A4 Avant model selected

Step 12

You are now able to access all of your myAudi app features^* and will be able to see your car in the app.

Get more from myAudi with Automatic Service Reminder

Once you have become a key user, with Automatic Service Reminder you'll never miss a service appointment again. Your car can automatically send vehicle and service data to your preferred Audi Centre so they can conveniently organise your service for you. You will need to activate this in the myAudi app and select your preferred Centre.

Discover more